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RETURN POLICY

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WARRANTY POLICY

Be guided your warranty will not be honored if bought from other Facebook Pages.
Official Facebook Page : Astral Philippines
LCD REPLACEMENT ONLY
NO RETURN, NO REFUND
IT COVERS IN THE EVENT THERE'S SYSTEM MALFUNCTION LIMITED TO UNRESPONSIVE TOUCHSCREEN AND LCD WON'T TURN ON.
LCD SCREEN WITH LINE AND/OR GLITCH TRANSPIRES ON CUSTOMER'S END IS CONSIDERED DAMAGE WHICH IS NOT COVERED BY OUR REPLACEMENT WARRANTY. REPAIR COST SHALL BE DETERMINED BY OUR TECH SUPPORTS.
3-MONTH WARRANTY, STARTING FROM THE DATE YOU SIGN THE PARCEL FOR ONLINE PURCHASE OR FROM THE DATE IT IS INSTALLED AT OUR SHOP. THE WARRANTY PERIOD DOESN'T REFRESH WHEN REPLACEMENT PRODUCT IS PROVIDED.
PRODUCT MUST BE RETURNED IN THE CONDITION IT WAS RECEIVED IN FOR ONLINE PURCHASE. MERCHANT ONLY SHOULDERS REPLACEMENT SHIPPING FEE FOR PURCHASED ITEM WITH REGULAR DISCOUNT.
MERCHANT DOESN'T UNDERTAKE THE INSTALLATION AND/OR UNINSTALLATION FEE FOR ONLINE PURCHASE UPON RETURNING THE PRODUCT.
RETURN THE DEFECETIVE ITEM BEFORE WE SHIP OUT THE REPLACEMENT LCD AS WE NEED TO CHECK THE DEFECTIVE UNIT'S PHYISCAL & SOFTWARE CONDITION. CHECK THE PRODUCT FROM THE DAY YOU RECEIVE THE PARCEL AND/OR THE DAY IT WILL BE INSTALLED IN YOUR CAR TO INSPECT ANY PHYSICAL AND SOFTWARE DAMAGE/DEFECT OTHERWISE ITEM IS CONSIDERED IN GOOD CONDITION IF YOU FAIL TO INFORM US (IN-STORE) OR THE COURIER (ONLINE PURCHASE).
WARRANTY DOESN'T COVER HEAD UNIT THAT HAS BROKEN PART(S) COMMITTED BY USER BECAUSE WE ENSURE GOODS ARE ALWAYS IN GOOD CONDITION PRIOR TO SHIPPING. FOR DEFECTIVE ITEM ( PHYSICAL AND SOFTWARE) COMMITTED BY THE COURIER DURING IN-TRANSIT, PLS INFORM THE COURIER FROM THE DAY YOU RECEIVE THE PARCEL TO FILE A CLAIM FOR REFUND WHICH IS UNDER LBCS TERMS AND CONDITION. REFER TO ITS SITE https://www.lbcexpress.com/terms-of-use
MERCHANT DOESN'T RECOGNIZE ANY PHYSICAL DAMAGE/DEFECT THAT TRANSPIRES ON CUSTOMER'S END AS S/HE IS FULLY AWARE THAT GOODS ARE IN GOOD CONDITION BEFORE AND DURING IN-STORE INSTALLATION.
HOME-SERVICE CUSTOMER SHALL BE RESPONSIBLE TO BRING THE PRODUCT IF NECESSARY AT HIS EXPENSE.

ABOUT THE 1-YEAR WARRANTY SERVICE:

COMMENCES FROM THE DATE A CUSTOMER SIGNS THE PARCEL (ONLINE) OR FROM THE DATE IT IS INSTALLED (IN-STORE) IN GOOD CONDITION.
MERCHANT SHALL PROVIDE BASIC TECHNICAL SUPPORT TO THE PRODUCT AT HIS DISCRECTION PROVIDED THAT A CUSTOMER SHALL BE RESPONSIBLE TO BRING THE PRODUCT IF NECESSARY AT HIS EXPENSE.
WHEN UNIT REQUIRES A MAJOR REPAIR AND/OR PARTS REPLACEMENT BASED ON MERCHANT'S FINDINGS, BUYERS SHALL UNDERTAKE THE COST MAY INCUR.

NOTE:

SHOPEE AND LAZADA ORDERS ARE RESPONSIBLE TO SHOULDER BOTH RETURN AND REPLACEMENT (BOTH WAYS) SHIPPING FEE.

REMINDER: ONCE YOU PLACE YOUR ORDER THRU THIS SITE OR AT OUR PHYSICAL SHOP, YOU AGREE WITH OUR WARRANTY POLICY.

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NOTE: SHOPEE AND LAZADA ORDERS ARE RESPONSIBLE TO SHOULDER BOTH RETURN AND REPLACEMENT (BOTH WAYS) SHIPPING FEE.
REMINDER: ONCE YOU PLACE YOUR ORDER THRU THIS SITE OR AT OUR PHYSICAL SHOP, YOU AGREE WITH OUR WARRANTY POLICY.