Active Replacement
Warranty Matrix
3 MONTHS
LCD & Touch Replacement
Direct replacement coverage for system malfunction, unresponsive touchscreen, or power failure starting from delivery or in-store installation.
Protocol / Policy 04
Return & Warranty Policy
Authentic hardware guarantee, warranty terms, and official customer protection guidelines.
Home / Return & Warranty Policy
Overview / Matrix
Core Warranty Specifications
Every genuine Astral head unit is backed by official factory warranty standards and local technical support in Metro Manila.
Tech Assistance
Service Window
1 YEAR
Service & Support
Comprehensive basic technical support commencing upon parcel receipt or shop installation by Astral certified technicians.
Authentic Only
Verification
OFFICIAL
Receipt & Channel Security
Valid receipts issued in Ms. Ara's name and purchased exclusively via our verified channels are required for warranty claims.
Directive / 02
Detailed Warranty Terms & Conditions
Please review the specific guidelines and conditions governing repairs, replacements, and exclusions.
Section 01 // Coverage Scope
LCD Replacement Only
Replacement Scope & Timeline
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01
3-Month Replacement Window: Commences from the exact date you sign the parcel for online orders or from the date installed at our physical shop. The warranty period does not refresh when a replacement unit is provided.
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02
System Malfunction Coverage: Replacement coverage is strictly limited to verified technical hardware defects where the touchscreen becomes completely unresponsive or the LCD screen will not power on.
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03
Strict Policy: Strictly LCD REPLACEMENT ONLY. We enforce a firm NO RETURN, NO REFUND policy once orders are finalized and delivered.
Section 02 // Exclusions
Damage Criteria
Damage & Excluded Faults
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04
Screen Lines & Glitches: LCD screens displaying lines, cracks, or pixel glitches transpiring on the customer's end are considered physical damage and are not covered under replacement warranty. Repair costs shall be assessed by our technical team.
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05
User-Inflicted Physical Damage: Warranty does not cover head units with broken parts, cracked bezels, or burnt traces caused by user error or third-party modifications. Goods are rigorously bench-tested before dispatch.
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06
Courier In-Transit Damage: For physical or software damage caused during transit by the courier, customers must file a claim immediately upon receiving the parcel in accordance with LBC Terms & Conditions.
Section 03 // Logistics
Return Protocol
Inspection & Shipping Protocol
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07
Defective Item Return Requirement: The defective item must be returned to our facility before replacement LCD dispatch so our technicians can inspect its physical and firmware condition.
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08
Inspection Upon Receipt: Inspect the product on the day of parcel delivery or shop installation. Failure to notify in-store staff or the courier immediately confirms the item was received in 100% good condition.
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09
Shipping & Installation Fees: Merchant only shoulders replacement shipping fees for items purchased under regular discount. The merchant does not undertake installation or uninstallation fees. Home-service customers must bring units to our center if necessary at their expense.
Section 04 // Validation
Authentication
Receipts & 1-Year Service
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10
Proof of Purchase (Receipt): No Copy of Receipt (digital or original), No Warranty. The receipt must be officially issued under Ms. Ara's name.
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11
Authorized Page Verification: Warranty claims will not be honored if purchased from unauthorized third-party Facebook pages. Verified Facebook page: Astral Philippines.
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12
1-Year Service Warranty: Basic technical support is provided at merchant discretion starting from parcel receipt or installation. Major repairs or spare parts replacement costs shall be undertaken by the buyer.
Marketplace Shipping Notice
Shopee & Lazada Orders
Please be advised that SHOPEE and LAZADA orders are strictly responsible to shoulder both return and replacement shipping fees (both ways) for warranty and service claims.
Binding Agreement
Automatic Policy Agreement
REMINDER: Once you place your order through this official website, authorized marketplaces, or at our physical shop, you agree completely and unequivocally with Astral Philippines' Warranty & Return Policy.
Customer Assistance
Need to File a Warranty Claim or Inquire?
Our dedicated technical support team in San Juan City, Metro Manila is ready to assist you. Have your official receipt and unit model ready for expedited support.